After months of searching, I finally found the perfect gifts for my twin daughters' birthday: your Bitty Bears and Memory Hearts. Your team's patience and responsiveness made the ordering process smooth and enjoyable. I love that there is an option to send back any unused material! The superior quality and coordinated designs of the 2 Bitty Bears and 4 Memory Hearts I ordered exceeded my expectations!!!! I added my dad's IBEW pin onto each bear's faux pocket for an extra special touch. My daughters adore them and keep them in their college rooms as a loving reminder of their beloved grampy.